Shipping policy
Shipping Policy
Last updated: 28/08/2026
This policy explains how we deliver orders placed through the Agsafe online shop at shop.agsafe.org.au. It should be read together with our Terms of Service and Returns & Refunds Policy.
Where we ship
We currently ship to destinations **within Australia only**. We do not offer international shipping. If you need delivery to an address outside Australia, please contact us at shop@agsafe.org.au before ordering.
Shipping costs
Shipping is charged at a flat or calculated rate depending on the items, weight and delivery address. The exact shipping cost for your order is calculated and displayed at checkout before you pay. Some products may be offered with free shipping, which will be shown at checkout. For bulky products that required curated freight quotes, we identify it on the item and at checkout. A quote for the freight will be supplied separately.
Processing and dispatch times
Orders are processed on business days (Monday to Friday, excluding public holidays). We aim to dispatch orders within 3 business days of receiving payment. During busy periods or for made-to-order items (such as printed or framed products), dispatch may take longer, and we will let you know if a significant delay applies.
Delivery times
Once dispatched, estimated delivery times are up to 5 business days.
These are estimates provided by our delivery partners and are not guaranteed. Delivery times may be affected by factors outside our control, including carrier delays, weather and remote-area access.
Tracking
Where tracking is available, we will provide a tracking number by email once your order is dispatched.
Delivery address
Please make sure your delivery address is correct and complete at checkout. We are not responsible for orders delayed or lost because of an incorrect or incomplete address supplied by you. If you notice an error, contact us as soon as possible at shop@agsafe.org.au and we will help if the order has not yet been dispatched.
Lost or damaged parcels
If your order has not arrived within the estimated delivery time, or arrives damaged, please contact us at shop@agsafe.org.au. Keep all packaging and, for damaged items, please include photographs so we can resolve the issue. Damaged or faulty items are handled under our Returns & Refunds Policy and the Australian Consumer Law.
Digital products
Digital products and downloads are delivered electronically — no shipping charge applies. Access or a download link is provided by email and/or on the order confirmation once payment is complete. If you do not receive access, contact us at shop@agsafe.org.au.
Contact
Agsafe — Online Shop
Email: shop@agsafe.org.au · Phone: 02 6206 6888
1/38 Sydney Ave Forest ACT 2603